Terms of service

Terms of Service

1. Overview

Welcome to Luna Mesa.
The terms “we”, “us” and “our” refer to Luna Mesa. We operate this website and online store, including all related information, content, features, tools, products and services (the “Services”).

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products to you.

These Terms of Service, together with our Privacy Policy and any other policies referenced herein, govern your access to and use of our Services. By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree, you may not use our Services.

Nothing in these Terms limits or excludes your statutory rights under applicable EU consumer protection laws.

2. Eligibility and Use of the Services

By using our Services, you confirm that you are at least the age of majority in your country of residence, or that you have permission from a parent or legal guardian.

You agree to provide accurate, current and complete information when placing an order or contacting us, and to update such information if necessary.

You may not use our Services for any unlawful or unauthorized purpose.

3. Products and Handmade Nature

We make every effort to present our products as accurately as possible. However, please note that colors and appearance may vary slightly due to screen settings and devices.

Our products are handmade, not mass-produced. As a result, small variations in stitching, fabric placement or finish may occur. These characteristics are part of the unique nature of handcrafted items and are not considered defects.

Product descriptions may be updated from time to time without prior notice.

4. Orders and Contract Formation

By placing an order, you submit an offer to purchase our products. A binding contract is formed only once we have confirmed acceptance of your order by email.

We reserve the right to refuse or cancel an order if necessary, for example in the case of pricing errors, stock issues or suspected misuse.

Consumers in the European Union have a statutory right of withdrawal within 14 days, as described in our Returns & Refunds Policy.

5. Prices, Taxes and Payment

All prices shown in our store are in the applicable currency and include or exclude VAT as indicated at checkout.

Shipping costs and any additional charges are clearly displayed before you complete your purchase.

We reserve the right to change prices at any time, but changes will not affect orders that have already been accepted.

You agree to provide valid and authorized payment information and authorize us to charge the total order amount to your selected payment method.

6. Shipping and Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

In accordance with EU consumer law, the risk of loss or damage remains with us until the product has been delivered to you or a person designated by you.

We are not responsible for delays caused by carriers, customs authorities or circumstances beyond our reasonable control.

Further details can be found in our Shipping Policy.

7. Right of Withdrawal and Returns

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

Conditions, exclusions and the return process are explained in detail in our Returns & Refunds Policy, which forms an integral part of these Terms.

8. Intellectual Property

All content on this website, including text, images, designs, logos and product descriptions, is the property of Luna Mesa or its licensors and is protected by intellectual property laws.

You may use the content for personal, non-commercial purposes only. Any other use requires our prior written consent.

9. Third-Party Tools and Links

Our Services may include tools, content or links provided by third parties. We do not control and are not responsible for the content, functionality or policies of such third parties.

Your use of third-party services is at your own risk and subject to their terms.

10. Relationship with Shopify

Our store is powered by Shopify Inc. Shopify provides the technical platform, but all sales contracts are concluded solely between you and Luna Mesa.

Shopify is not responsible for any aspect of the sales transaction, including product quality, delivery or customer service.

11. Feedback and Reviews

If you submit reviews, comments or other feedback, you grant us a non-exclusive, royalty-free right to use such content for commercial and promotional purposes.

You confirm that your feedback is lawful, accurate and does not infringe the rights of third parties.

12. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors or inaccuracies. We reserve the right to correct such errors and to update information at any time without prior notice.

13. Prohibited Use

You may not use our Services:

for unlawful purposes
to infringe intellectual property rights
to transmit harmful or malicious content
to interfere with the security or functionality of the website
We reserve the right to restrict access if these Terms are violated.

14. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential damages resulting from the use of our Services.

This limitation does not apply in cases of intent, gross negligence, personal injury, or where liability cannot be excluded under mandatory EU consumer law.

15. Indemnification

You agree to indemnify and hold Luna Mesa harmless from claims arising from your breach of these Terms or misuse of the Services.

16. Termination

We may suspend or terminate access to the Services if these Terms are violated. Obligations that by their nature should survive termination will remain in effect.

17. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Netherlands.

Any disputes shall be submitted to the competent courts of the Netherlands, without prejudice to your rights under EU consumer protection laws.

18. Changes to These Terms

We may update these Terms from time to time. The most current version will always be available on our website. Continued use of the Services constitutes acceptance of the updated Terms.