Refund policy

Returns & Refunds Policy

At Luna Mesa, we want you to be happy with your purchase. If for any reason you are not completely satisfied, you have the right to return your order in accordance with EU consumer law.

Right of Withdrawal (14 days)

You have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

The withdrawal period expires 14 days after the day you (or a third party indicated by you) received the product(s).

Conditions for Returns

To be eligible for a return, please make sure that:

The item is unused, unworn, and in its original condition
All original tags, labels, and cards are still attached
The item is returned in its original packaging, where reasonably possible

We reserve the right to refuse returns that do not meet these conditions.

Handcrafted Products

Our products are handmade by skilled artisans. This means that small variations in stitching, fabric placement, or finish may occur. These subtle differences are part of the unique character of handmade items and are not considered defects.

Returns based solely on such minor handmade variations are therefore not regarded as returns due to fault or damage.

How to Request a Return

To initiate a return, please contact us within 14 days of receiving your order by sending an email to:
📧 contact.lunamesa@gmail.com

Please include:

Your order number
The item(s) you wish to return
The reason for return (optional, but appreciated)

After receiving your request, we will provide you with further instructions for returning the item.

Return Shipping

Return shipping costs are at your own expense, unless the item is faulty or incorrect.
We recommend using a trackable shipping method, as we cannot be responsible for lost return shipments.

Refunds

Once we have received and inspected the returned item(s), we will notify you of the approval of your refund.

If approved:

Your refund will be processed within 14 days
The amount will be refunded to the original method of payment
Original shipping costs are not refundable, unless the return is due to an error on our part

Faulty or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at contact.lunamesa@gmail.com, including photos of the issue. We will of course resolve this with you.