Shipping policy

Shipping Policy

At Luna Mesa, our products are carefully made and shipped with attention and care. As we work with handmade items and small production runs, shipping times may vary.

Shipping Method

Orders are shipped via trusted carriers such as PostNL or DHL, depending on destination and availability.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details where available.

Delivery Times

Delivery times are indicative and depend on your location and the shipping carrier.

In-stock items are shipped as soon as possible after your order is placed.
Pre-order or made-to-order items require additional production time.

Estimated delivery times for pre-orders are communicated on the product page and may take approximately 6–8 weeks, depending on production and logistics.

Please note that delivery times are not guaranteed and may vary due to factors beyond our control, including carrier delays.

Pre-Orders

When placing a pre-order, you acknowledge that the item is not yet ready for immediate shipment. Production timelines may vary, especially when working with handmade processes.

We will keep you informed if there are significant changes to the expected delivery timeframe.

Risk and Responsibility

In accordance with EU consumer law, the risk of loss or damage remains with Luna Mesa until the order has been delivered to you or a person designated by you.

Incorrect Address or Delivery Issues

Please ensure your shipping details are correct at checkout. Luna Mesa cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.